[Resolved] Elica — kitchen chimney fall - no response from team

sadhvi singh

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh, 226016

Hi, almost 9 months back i bought a chimney from elica, one day it started vibrating making noises and fall down.. I complained to elica customer care in december but no response, i did follow ups almost 5-6 times, they came clicked pictures but again no response. I have never seen such pathetic customer care anywhere.. Chimney might have fallen on anybody’s head injuring the person!! It was only after installation person advice we got it fixed at said place!
Elica team should turn up, it’s been 2 months now! Mark my issue on high priority and advice. It was a life threat!

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Mar 9, 2019

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Feb 05, 2019

Updated by sadhvi singh CRM ID is 99_839456. I got this as my crm number on my 5th call
Warranty registration No. is ZYO18518205. Email: singh.[protected]@gmail.com
Mob [protected].
I again made a call in evening on 3rd feb, customer care said that marking your issue on high priority and I will get back a call..but again no callback !! 5th time no follow ups !!