We got this elica chimney in September 2020 so not that long ago. It was a beautiful one with glass outer and has been working fine till last week. We were in the kitchen in the morning doing our daily routine. We left the kitchen just 5 minutes ago. We suddenly heard a noise and when we came back, we saw the chimney glass blasted. It was absolutely shocking. It was broken into pieces and felt like a bomb exploded. The pieces were everywhere. Had we been in the kitchen, they could have gone in our eye, head, face everywhere. It was absolutely life threatening. The agents who came to check could not identify the source. It's not at all favourable. This could have been a serious life threat if we had not left the kitchen and a bizzare situation. This will not be tolerated and we are highly concerned about our safety when using such products. This is not how appliances are supposed to be and totally unacceptable. We need a strict action taken against it otherwise we will be forced to take an action ourselves. If needed, we can share additional photos and documents
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