[Resolved]  Elica — New Elica Cooktop 773 CT Vetra glass blasted while working

I purchased New ELICA Cooktop 773 CT Vetra from Chrome store located in Select City Walk mall, New Delhi on 7th Nov 2021. It got installed two weeks later. 3 days back when I was using it in kitchen its glass blasted. The glass pieces spread all over in the kitchen. I too got hit in the face. Thankfully there was no damage. But It is serious issue that they are selling such faulty products. And in spite of the seriousness of this compliant the customer care department is least interested. They have issued a customer care number 99_2182023 but are not treating this with any seriousness. Had it been in any developed country they would have been taken to a court of law and they would have paid huge penalty. -
- Dr Nikita Pokharna, E478, GK2, New Delhi, [protected]