[Resolved] Elica — no response from the customer care after several complaints - chimney

Glyn Jose

from Chennai, Tamil Nadu

Address:	600078
Website:	www.elica.com

Dear sir, i bought chimney in dec'17 and it makes huge noise like mixer from the day 1. So many times i had made complaints on this and some mechanic also came but end of the day they couldn't solve the issue. The product is kept unused for the past 6 months. I request you to replace with the new one or kindly service the chimney. There were no proper response from the customer care and when ever i call them they say that they have informed the service center and it will take 2 to 3 days for the spare parts to be get arrived. Its waste of money for me. Please take action and do the need full at the earliest and then you can say that you are world no 1.

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Jul 2, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

May 31, 2018

Updated by Glyn Jose My name is Jose from Chennai and my Contact number is [protected].
Product/Model Name : PYRAMID BF 60 CNE54S[protected]
Date of Installation 9-12-17

Verified Support

May 31, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Verified Support

Jun 01, 2018

Elica India Customer Care's response Hi, issue is resolved at customer place. Thank you Elica India [protected]

Jun 01, 2018

Updated by Glyn Jose Issue has been resolved.Thank you so much