[Resolved]  Elica — pathetic cooktop service

I bought elica cook top 18th july 2018 right now my flame is almost dead. I raised request for service by calling customer care on 13th feb'19 at sharp 9am with crm id 99_863782 after that i called number of time every time they responded with word "will solve soon or with in 24-48 hour" but still i didn't receive call from any technician or elica group. Last 4 day's i have to parcel food from outside at that price i should buy another cook top.