[Resolved]  Elica Pb India — Fraud by franchisee of Elica india - Cook by Style

Address:

Bangalore, Karnataka

Please find attached is the scanned copy of the AMC purchased from the sales and service guy from Elica Bangalore in November 2014. I had called Cook by Style to get the servicing done for my Hub and Chimney. I was shocked to know, the AMC is not valid and not in records of Elica Customer care. I had shared the scanned copy attached, to the employee in Cook by Style office (+91-[protected]). Then I was told, the guy, I purchased the AMC has left his job and in not submitted the AMC amount nor receipt copy to Elica Office. So in effect the AMC is not valid and if i have to gt my chimney and hob serviced i have to 800 rs for every service now. Is it not Elica's responsibility to take the receipt book billed How can Elica customer care being so irresponsible to follow up, even after customer complaint (with attached Proof), or such a serious issue has come up. So far no follow up call, received from Elica customer care. Very disappointed with Elica india. Regards, Bhooma - [protected]