[Resolved] Elica — Replacement of cooktop glass

prashanthgnaik

Address:

Bangalore, Karnataka

The incident happened on 21st of March morning on the festival day. All of a sudden cooktop glass broke. I immediately called and informed the dealer(Elica kichen needs, yelahanka) and he took almost 2-3weeks to send someone to pick the item for servicing. Later the servicing people were calling and complaining that we have purposefully broke the glass. still I am getting same response from all the people in elica service centre. Invoice no.351, dated 01/01/2015. Model: ICT VETRO 377 AI SLIM, Sl. no. INE46S[protected], it has been registered on webbsite Right now i have traveled abroad due to official purpose and It would take another couple of months for me to return. My In laws are contacting the dealer about the issue, he is rude and doesn't behave well with the elders. This medium I am hoping to get the issue solved.

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Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Jun 06, 2015

Elica.P's response Dear prashanthgnaik, Our sincere apologies for the inconvenience caused. Pl share with us your contact # so that we can get in touch with you to resolve the issue. For any further assistance, pl. call our customer care number[protected] or send us an sms Elica Service and send it to [protected], or email us at [protected]@elica.in. Thank You, Elica Customer Care.

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Comments

preeksha

from Chennai, Tamil Nadu

I bought Elica 4 in one burner stainless steel with steel finish glass top in April'15. After one month the glass around the burner changed it's color. And just after 6 months auto ignition stopped working. I had booked complaint last week but nobody turned up. This week again I have booked complaint let's see if technician turns up. Also I had asked for service if it is free under warranty period but customer care has no info with this regard and if charges how much service charges is there. Please let me know why the glass color is changed if any this can happen as it is under warranty.
Thanks,
Preeksha