Elica — Reporting on Elica retailer for fraud and selling Elica defective product. Elica to compensate for the loss.

Elica — Reporting on Elica retailer for fraud and selling Elica defective product. Elica to compensate for the loss.

B Brijesh Aiyappa from Bengaluru, Karnataka Jun 27, 2022 Jul 6, 2022 This thread was updated on Jul 6, 2022

Hi, I want to escalate and report against Elica and Dave Technologies who has sold Elica products with a very high selling price. The shop is at Kothanur, Bangalore. I bought the Elica Hob and Chimney from Dave Technologies at Kothanur on Dec 13th 2021. The person named Anto sold the Hob for Rs. 33, 000 and Chimney for Rs.16, 500. Recently when I enquired about it in one of Elica exclusive showrooms, I understood that the price of the particular model Hob was only around Rs. 24000/ 25000 and that model Chimney was only around Rs. 14000 during the Dec month 2021. We were cheated by Elica dealer Dave Technologies shop person Anto. Even the product is having issues from the beginning on the heating part. The flame gets high or turns off while in use. When we put the burner in sim mode, it gets turned off. We are seeing the issue every now and then. We are fed up using this model. Elica customer service had sent 2 people named Lohit and a senior technician Peter. They understood the issue and have concluded that the hob is having issue. We are asking to replace it with some good compatible model and compensate for the extra amount which we paid to the Elica dealer Dave Technolgies. But the service manager Anil Kumar is reluctant and not ready to support us for replacement. He is not co-operating with us at all. We do not want to have this model which is causing so much risk in our daily life. I want to raise a consumer complaint on Elica for selling the defective Hob and the Chimney at a very higher price. Anil Kumar, a manager from Elica service team is not supporting us. I request an action to be taken on this matter and compensate us for this cheating. We need a replacement with some other good model for Hob and also compensate for the extra amount which was taken from us on Elica products. I am attaching the Bill details (from Dave Technologies), Products warranty card for your reference. Please help in this regard. Regards, Brijesh AIyappa Was this information helpful? No (0) Yes (0)
Elica India customer support has been notified about the posted complaint. Jun 27, 2022 Updated by Brijesh Aiyappa Hi, I am attaching the Purchase Bill and the Warranty card of Hob and Chimney.. Regards, Brijesh AIyappa Verified Support Jun 28, 2022 Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected] Jul 01, 2022 Updated by Brijesh Aiyappa Hi, My contact details: Email: aiyappa.[protected]@gmail.com Mob- [protected] Jul 04, 2022 Updated by Brijesh Aiyappa We are not getting any justice on this case. Jul 06, 2022 Updated by Brijesh Aiyappa From: Brijesh Aiyappa [mailto:aiyappa.[protected]@gmail.com] Sent: 05 July 2022 20:30 To: Surendra Pillay <suren.[protected]@elica.in> Cc: AnilKumarKN <anilkumar.[protected]@elica.in>; Pallavi Bhutada <pallavi.[protected]@elica.in>; Dinesh Mujgond <dinesh.[protected]@elica.in>; Pranali Gudle <pranali.[protected]@elica.in> Subject: Re: Escalation: Online Complaint Hi Surendra, I want to emphasize on this point mentioned by you--> As informed to you over the phone I will check with the sale team what was to information given to you by the sale’s person while selling the product. I want to mention that It is not only we got false information on the product which the Seller has given but he has cheated us by selling the Hob product for Rs. 33, 000 and Chimney for Rs. 16, 500/ on 13th Dec 2021. As discussed with you over the call, I had enquired about this and saw the brochure on the pricing details in Elica exclusive showroom. The price has been revised twice since last December. The hob was only around Rs. 24, 000-25, 000. The Chimney was only around Rs. 13, 000-14, 000. We have been cheated around Rs. 12, 000 approximately. Who will provide justice for this? Elica needs to take responsibility in getting the extra money which I have paid unnecessarily to the Retailer (Dave technologies) who is selling Elica products. I don't care whether it is your service team or Sales team who will compensate for this cheating. It is your internal decision but ultimately I expect Elica to get the product replaced with some other compatible model and settle the difference amount to me. Thanks. Regards, Brijesh Aiyappa Jul 06, 2022 Updated by Brijesh Aiyappa RE: Escalation: Online Complaint Inbox Surendra Pillay 6:58 AM (46 minutes ago) to me, AnilKumarKN, Pallavi, Dinesh, Pranali Dear Sir phone the product is working fine. You need to contact the dealer for giving you wrong information about the product. About the rate difference please speak to the person who has informed you about the same. PS : We do not ask for gpay / upi payments in advance from customers, be aware of fraudulents asking online payments on our behalf. To maintain your appliances Please follow the link https://www.elicaindia.com/AnnualMaintainanceContract.aspx Thanks and Regards Surendra Pillay Elica PB Whirlpool Kitchen Appliances Private Limited (Formerly known as - Elica PB India Private Limited) 37/1/1 Kondhwa Pisoli Road Pisoli - Pune – 411060 Maharashtra India [protected] Jul 06, 2022 Updated by Brijesh Aiyappa Elica manager Surendra Pillay response is provided in the above update. He is not supporting and concluding that Elica cannot do anything on the cheating and concluded that the Hob product cannot be replaced with a other model. We have lost huge money in this scam. Elica is not ready to help in this case.
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