[Resolved] Elica — sold defective product. installation & repair not completed for over 10 days.

1 Review
Aishwaryam, Gaur City 2, Gaur City 2, Greater Noida West, Uttar Pradesh, India
 Jayendra Bose on Apr 23, 2019
It's been more than 15 days we bought elica chimney, and more than 10 days product was delivered. Installation request was placed on the day of delivery of product. The installation technician unpacked the item, but handled the item very roughly during his attempt to complete the installation. Also the technician was not at all polite, and spoke rudely. After the installation there was a loud noise from the chimney, so the installation technician suggested to contact elica customer care, and submit a repair request. The next repair technician checked the item and informed that the blower need to be replaced, and made a note if details and left. After a week another repair technician arrives with replacement blower and tried to replace the part.in the attemp he noticed a damaged housing that was causing the noise, and therefore informed about replacement of housing and left. He promised that he or his colleague will return with a replacement part on monday i. E.[protected], but so far no one came and we are still waiting. It has been a very disappointing & most pathetic customer service i have ever received. I'm not sure if this complaint will go to the right person to take necessary remedial action, but i sincerely wish to escalate this even further. Poor service!!!
Complaint marked as Resolved May 27, 2019

Complaint Status

[Apr 23, 2019] Elica India customer support has been notified about the posted complaint.
Updated by Jayendra Bose, Apr 23, 2019
Following technicians came so far to perform installation & repair.

1. Elica - Installation Technician - Bharat ([protected]) - Rude and handled the product roughly.

2. Elica - Service Technician - Sujit Mishra ([protected]) - Did incorrect diagnosis to cause delay in installation & repair.

3. Elica - Service Technician - Virendar Sharma ([protected]) - Promised date of repair i.e.[protected] passed by, and still waiting for this person. When tried to follow up with him, he promised to call back, but there's no call back with status update.
Verified Support
Elica India Customer Care's response, Apr 26, 2019
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Verified Support
Elica India Customer Care's response, Apr 26, 2019
Dear Sir,

As discussed, your chimney part has been changed and installed the product.

Thank You
Elica India
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    Elica - sold defective product. installation & repair not completed for over 10 days.