Elica — Terrible Product and after sale service

Address:

B-702, Mayfair Sonata Greens, Vikhroli (W)

We purchased Elica Hobb and Chimney 2.5 years back. Within a year all 3 burners are damaged. Since a year none of the service agencies have either repaired or replaced the burners. All our utensils are getting blackened from the bottom. The flame is extremely high and causes difficulty in cooking.

It's been 6 months of chasing them to replace the same however, now the burners have been discontinued by the company and they are asking for exorbitant costs (Rs. 3500/- per burner for smaller ones and over 5000 for the bigger one, almost as good as buying a new unit) for changing them.

The company has no responsibility and the service centers are fraud companies.

DO NOT buy Elica products.