[Resolved] Elica — Worst customer care service | |
Sir, I have brought elica 3 burner gas stove on 27 July 2021, installed 31 July 2021. Within week product got issue of low flame of 2 burner out of 3. And I am like stupid calling every customer care service no. provided by elica itself. No response . First day whoever attending the call, directly she replied that I can't help u. Another guy me some other no.to complaint. Again I tried today, this time customer care service person who is attending call, promise me that he will send technician today only. But this is the limit of negligence to customer. No technicians. No confirmation message. I just don't understand what to do.i am facing problem in kitchen with single burner. Can anyone help me. Worst customer service i have never experienced Was this information helpful? | |
Oct 23, 2021 Complaint marked as Resolved same issue arising again snd again. All are doing only the procedure .from croma customers service to elica customer service.
During this 4 months whenever i registered the complaint, technician comes and doing there repairing job. they are following the procedure.I asked refund but they assured me again there will not be any problem. But problem remain same.Automatic cooktop convert into normal traditional manual cooktop. Other dangerous things that the nobs turns on, even after slight push.if u r in hurry and such things happen, u will never get idea that nobs is on position and gas are leaking. So many times this things happen with me with elica cooktop. And other irritating things if u r turning gas manually with lighter u will get current Elica India customer support has been notified about the posted complaint. Verified Support Aug 10, 2021 Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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I have registered complaint on 10/8/2021
Technician visit on 11/8/2021. Resolved issue .
Next day again on 12/8/2021 same issue of very low flame of same burner.
I am really very much disturb. Don't want to waste more time to call customer service.
Want to return this product
Pl help
I am adding 2 image
1 image of 11/8/2021 before visit the technician
2 image of 12/8/2021 next day After resolved the issue