Emirates Airlines — damaged cabin bag due to mishandling | |||||
Date of damage: 2nd july, 17 Airlines: emirates (Delhi-dubai-riyadh) Description: damaged checked in cabin bag Complaint reference: ruhek16463 Booking reference: mvqe43 Desirable resolution: replace damaged bag with same new condition bag or refund full cost of bag. Initially emirates did not allow me to take my cabin bag along with laptop with an excuse that policy is changed. Later they allowed cabin bag to check in. Second incident happened when i was not served vegetarian food from dubai to riyadh with an excuse that vegetarian food is not available. Lastly crossed the limits when i received my cabin bag damaged without samsonite tsa lock along with zipper misplaced. And the zip was damaged from one corner leaving it useless. Since once bag is opened it can't be closed. I lodged complaint at riyadh airport and chasing with emirates, riyadh & dubai continuously from last 2 months. But it seems negligence in closing the case. After 45 days follow up airlines, customer affair is not ready to pay more than inr9440 out of cost of inr12000. Whereas current market price of same model is now inr13000. They initially offered to get damaged bag repaired since it's under warranty. But i am least interested to use repaired bag. Their negligence behaviour has irritated me & i am going to travel back to india in next 2 days without any resolution. All i need is same model bag in same condition in which it was checked in at delhi airport. Else refund of full cost even with compensation for all sorts of inconvenience. Now, customer affairs is not even replying on mails & their contact no. Of dubai is on voice mail. Attaching few mails out of 2 months conversation with complaint slip & photograph of damaged zip of bag. Kindly help to resolve this issue asap Thanks in advance Ritesh khattri [protected]@yahoo.com +[protected]Saudi arabia) +[protected]India) Was this information helpful? | |||||
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