Etihad Airlines — Missing items from checked luggage | |||||
I traveled from toronto, canada to thiruvananthapuram airport on 19-april via abu dhabi flight with etihad airways (Ey 248) and would like to bring to your kind attention the fact about missing items in my checked in luggage. I am sure the below items were stolen from my luggage at the airport. The following. A) one black samsung galaxy ace s4 android phone with white case. B) one white blackberry 9900 phone. I reported this incident to the airline within 7 days of travel and the airline was not ready to register complaint and redirected me to airport officials. I reached out to airport director trivandrum and received response that airline has not received complaint with in 7 days and unable to do a investigation. I gave proper explanation that the issue was raised with 7 days, now i get response that airline is not responsible for the loss. Please help me in resolving this issue. Was this information helpful? | |||||
 1 Comment | |||||
Every year I experience issues with baggage (either missing or damaged) but this year Etihad went a step ahead and I have several expensive items missing from my Checked in Baggage. I've submitted complaint but from my past experience I know that they'll hardly do anything. I'm a gold member but my return flight will be the last time I'm flying with Etihad. I'm heart broken because those were special gifts for my brothers, school teacher and little nephews and something I had promised them to bring. I'm absolutely speechless and shattered!