Eureka Forbes — Amount not refunded as per return and replacement policy

Address:	110014
Website:	www.eurekaforbes.com

With reference to several complaints on non-functioning of the Dr.Aquaguard Classic product. I placed a return and refund request with in due course of time as per your policy but till date no action taken yet and closing the ticket with out customer feedback.
Details as below:
Problem: Product not functioning properly(no water coming out from outlet) from date of installation.
Product Name-DR.AQUAGUARD CLASSIC
Customer ID is [protected]
Date of purchase through online from eureka forbes website on 26.10.2015
With 4 days from the date of purchase I submitted Online Return-and-Replacement-Form through your portal No. 00767.- No action taken yet.
1st Complaint raised through email on 13.11.2015 and the sr. request raised on 19.11.2015- No. 93755215 to return the product.
2nd Complaint raised through email on 08.12.2015- No action taken yet.
3rd Complaint raised through email on 13.01.2016 and the sr. request raised on 15.01.2016- No.[protected] No action taken yet.
4th Complaint raised through online portal on 24.01.2016- No. [protected]- No action taken yet.

Upon several followup and several tickets, finally sales person picked up the non functioning installed product on 03.07.2016.

But refund amount has not been initiated yet.
sr. no .[protected], dated: 08.07.2016
escalate step 2 on 15.07.2016 10.32pm
escalate step 3 on 17.07.2016 12.40am
escalate step 4 on 20.07.2016 11.21pm

I escalated my service request to all steps provided on the eurekaforbes.com website. I tried to call Ombudsman but no success.

All reached all points till date no success..
Now I'm planning to go legally as per India law if no outcome from eurekaforbes within a week.