[Resolved]  Eureka Forbes — aquaflow dx water purifier: no service since 3 weeks now

Address:

122001

I am writing to you with regard to the poor (Worst) service experience we have had recently with your product service team. We purchased an aquaflow dx water purifier in april from gurgaon market. It stopped functioning in last week of october 2017. We called the customer care and mr shiv kumar verma visited our home (Apna enclave, railway road, gurgaon) for inspection. He told us that the pcb has damaged and will have to be replaced. He promised to get back to us next day and its been almost 3 weeks now. Initially when we called him he used to say i will come tomorrow. Now he has stopped taking the calls. Area in-charge mr ganesh rawat is of no help as well (He is not picking the phone since more than a week now). Kindly note that the product is still in warrantee period.

I request you to kindly look into the matter urgently since our family is deprived of drinking water since three weeks now.