[Resolved] Eureka Forbes — aquaguard classic

Arya Aditya

from Kanpur, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226 010

Please be informed that I am Aqua Guard Classic customer since 2004. Mine is transferable job and happy to be your customer until today. My aqua guard is not dispensing water. Although I have taken AMC valid till 23/09/2017, thru Aqua Service, Lucknow vide receipt No. 497 dated 24/09/2016. In - spite of lodging complaint today i.e. 14/08/2017 at 1700 hrs and assurance by customer care representative that it shall be attended today, no one has reported till now. We have no drinking water as of now and are forced to drink tap water in-spite of rainy season. In fact porblem had been reported to your representative Mr. Pankaj a fortnight ago at 2100 hrs, but he refused to come at 20.30 hrs although being at home. Machine dispenses water in the morning between 0600 hrs - 0800 hrs.

You are kindly requested to get our problem attended on top priority.

P.C. Jha
Flat No. 203, Millenium Tower,
Omaxe Heights, Opp. Indira Gandhi Pratisthaan,
Vibhuti Khand, Gomti Nagar,
Lucknow - 226 010.

Contact No. - [protected]

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Sep 18, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Eureka Forbes Customer Care's response Dear Mr. Jha,

I've escalated your concern to my team in Lucknow. They will soon get in touch with you to fix the issue in your product.

Regards,
Anita

Verified Support

Aug 18, 2017

Eureka Forbes Customer Care's response Dear Mr. Jha,

As per your conversation with my representative, I understand that your issue has been resolved. Do get to us if you need any other assistance in future.

Regards,
Anita