[Resolved]  Eureka Forbes — Aquaguard filter not working : complaint request pending for a long time

Address:	600085
Website:	www.eurekaforbes.com

Hello Sir,

I write the below mail with High regrets.

I am totally dis-satisfied with the way the Customer Service is handled by Eureka Forbes representatives.

This is a serious issue which was neglected and nobody from customer care representatives took necessary action to resolve the same.

I bought Aquaguard Enhance RO + UV on 28th June 2014 @Rs.16490/-.

AMC was also entertained on 4th January [protected]@Rs.4580/-.

The Machine is under repair since 15th September 2016.

I placed several complaints since 20th September 2016 till date. Details of Compliants are furnished below.

Customer ID No. [protected]

1st Complaint: Request No. 89275298 dated 20th September 2016

2nd Complaint: (Escalation No. 96930249 dated 23rd September 2016)

3rd Compliant: (Escalation No. 89428215 dated 27th September 2016)

4th Compliant: (Escalation No. 89469420 dated 29th September 2016)

5th Compliant : [protected] dated 15th October 2016

6th Compliant : (Escalation No.[protected]

So Many Private calls made by me to the customer care went in vain.

Though the Machine is under AMC Coverage, I am buying Mineral Water(bubble top) since 15th September 2016 by paying Rs.50/- Cash per can.

This kind of poor performance at your side will damage the name and fame of Eureka Forbes Brand.

Hence, I request you to make urgent arrangements to get the Machine repaired urgently without any further delay.

I am totally stressed and am in mental agony because of this issue.

If Incase, there is no expertise to resolve this issue, I would kindly request you to take back the Machine and refund the AMC and as well as the Machine Cost.

Expecting your kind co-operation

yours truly

S. Balasubramanian

Retd. Deputy Collector

G2, Udayam Flats, No.5, Teachers Colony,

West Canal Bank Road, Kottur,

(opp to kotturpuram railway station)

Chennai - 600085.

Mobile : +91-[protected]