[Resolved] Eureka Forbes — Aquaguard geneus ro

pankaj v

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	eureka forbes

To my extreme disappointment, i have been using aqua guard genius ro and the product is under extended warranty. I have registered a complaint regarding water leakage from my machine on 15th of june 17 with reference no. [protected]. I kept calling the engineer that water is leaking and please get it fixed but no one came till 19th of june. When they came by that time the pcb got burnt as per the engineer due to continuous water leakage, and that was the fault of the service center as they did not send the engineer after so many calls.

Mr. Sandeep the engineer got the new pcb and after installing it realized that it is used one and can’t be used in the machine. After that, the calling and calling began. I have called so many times but my problem is not yet resolved. I am really fed up that in this extremely hot weather there is no water to drink irrespective

Of having such an expensive machine. Every day i have to get the bisleri water bottle of inr150/bottle twice a day and its been happening for last 15 days.

On 26th i called the customer service again and they gave me a new reference no which is [protected] spoken to indrani and she said already escalating the situation so please look into it.

I sent emails to the customer service email id but no response till now. Please get it sorted

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Jul 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Eureka Forbes Customer Care's response Dear Pankaj,

Someone from my team at Noida will surely get in touch with you at the earliest to fix the issue in your product. Request your cooperation.

Regards,
Priya

Jul 12, 2017

Updated by pankaj v dear Priya,
your message came on 29th and just to let you know my problem is not yet resolved. lot of calls by me to your people but still no outcome. terrible service and really very unprofessional.
its a shame for such a big company like Eureka forbes that they cannot resolve one small complaint in one month for a small R.O. I really don't know why I am still writing to you, but terrible service experience from your customer service team.

Please see if you can get my problem resolved soon.
thanks
pankaj verma