[Resolved] Eureka Forbes — Aquaguard uv prime (cust id [protected]) | |||
I rajesh zagade (m:[protected]) have purchase subject water purifier in december 2015 from vijay sales, thane lbs shop. In october 2016, i have registered service request as above machine is not working. Your technician visited & resolve the issue on 08.10.2016. When we asked about problem, he told us main pcb has been replaced. He also informed us the said part is too costly but as machine is in warranty company will not charge us. In this month (nov'16), the water purifier shows same problem. So we again registered service request with you on 15.11.2016. Your technician visited on 17.11.2016 & again replaced the same part i.E. Main pcb (which is too costly). Today when i called your service provider in thane[protected] & asked about why same problem is coming again & again & also asked for permanent solution, they are replying 'as it is electronic item they are helpless to tell about exact solution'. It means i have purchased faulty machine of eureka forbs & next month on-wards when my warranty expires i have to pay for this parts which is too costly. So i request kindly look in to the matter & replaced my faulty water purifier asap. Regards, rajesh zagade [protected] [protected]@alsl.Net Was this information helpful? | |||
Dec 21, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 18, 2016 Eureka Forbes Customer Care's response Dear Rajesh, I completely understand your issue. My team at Thane will connect with you at the earliest with regards to your product. Appreciate your patience. Regards, Priya Verified Support Jan 24, 2017 Eureka Forbes Customer Care's response Dear Rajesh, As per the feedback, I understand that your issue has been resolved. Do let me know in case you need any other assistance. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.