[Resolved]  Eureka Forbes — Aquasure Aspire 16 L UV Water Purifier

Address:	560061
Website:	www.eurekaforbes.com

I have been given a defective piece or the authorized serviceman has spoilt the piece. After the last servicing of the purifier, (it is obvious here that the fault/defect was created by the servicing man, called Davis, who operates from Chamrajpet), what started to happen was that muddy water started to accumulate in the purified drinking water container of the purifier! Because of this everyone in the house fell sick and we had to incur major medical costs in hospital. The serviceman was very rude and arrogant and was not at all helping and was depriving us from customer service or refund or replacement claims and rejected us from availing any of it, not only that, he also poisoned the office staff verbally against helping us and how unprofessional of them, it's been two weeks no help received from the company. As a poor petty man, I could have helped him for being so, but he in-turn played the cards cheaply, is this what internal training and company standards teach them? We are in deep regret of buying a product of this company. We are old customers and have bought their products many times before, the service in Mumbai is far better, but here in Bangalore, it has become a daily torture. Who will pay for my daily water costs, I have to manage alternatively till I get my money back!

I have lodged a complaint number many times and each time they kept telling that they will call back, been 2 weeks now, no response from them whatsoever. My purifier was bought in March last week in 2016. I have all the bills and invoice etc. I was given a complaint number by Dipa, Vekant, Gita, etc and many other customer care executives who promised call back in few hours, in two days, in one day, in some time, etc etc, but to no effect. We never received a call back and they are too shameless, ungrateful, unkind, rude, egoistic in their talks and way too slow and still haven't bothered to give us a confirmation on our application of refund, they have been extremely arrogant, ignorant and way too unwise in their communication, all fake and fraud promises. Worst part is that they do not respond even if you escalate a certain complaint ticket.

My ticket number[protected] was not given to me for so many days initially and even Dipa had given me the number incorrect, as a result of which I had lot of follow up difficulty.

I am an ordinary law abiding citizen and I expect justice at the earliest. If not, I will have to put things legally and use the law and order to get back my justice and compensation for all the phone bills, mental and financial harassment caused to me due to this unfortunate yet deliberate ignorant event.

Please email : [protected]@gmail.com for any further queries or info on the matter. I need urgent relief.