[Resolved]  Eureka Forbes — Aquasure - water purifier

Address:	Mumbai City, Maharashtra, 400007
Website:	www.eurekaforbes.con

We purchased the water purifier – aquasure, of eureka forbes with a belief and expectation that we will have a pleasant and safe water drinking experience. But it is highly disheartening and irritating to bring to your notice that this particular product has been a big dissapointment. This bad experience has come twice within a span of just 1 year of purchase.

This machine was purchased on 21st may 2016.

Moreover this has been the second time that the water purifier has stopped working. Previously within 1-2 months o[censored]sage similar incident happened and the water-purifier stopped working. We did speak to vijay sales (Opera house) and the concerned team and insisted to give us a replacement as the product has stopped working within such a short usage period. But eureka forbes team was very adamant on not to replace and we were forced to continue with the same product with the required repair.

Now, again within another six months time similar issue has occurred, and we are stuck up with literally no water available for drinking purpose at home.

With such high reputation in the market and providing a product with basic necessity, don’t you feel it’s a basic responsibility to provide a product which serves for a reasonable time.

Who is going to bear the consequences of such poor service?
How are we supposed to arrange for drinking water – do you expect us to beg from the neighbours.?
Our kids are alone at home, do you expect that they are supposed to ask neighbours for every instance.?
Till the time we get the issue resolved, how are we supposed to organize drinking water for our kids and family?
Who will bear this expense?

We want the product to be replaced immediately.in case we do not get any resolution within a weeks time, we will be escalating the same further and ensure that all the customers are aware as to how eureka forbes treats the customers in times of need.