[Resolved]  Eureka Forbes — Aquasure xpert

Address:	Chennai, Tamil Nadu, 600010
Website:	Www.consumercomplaints.in

I bought a new aqua guard xpert water purifier from police canteen on 13th june. Two persons came for installation and i found they do know to fix it properly because they didn't follow the cleaning process of cartridges as mentioned in the manual. I asked them to show their id and name but they refused to say there names and after fixing it in a hurry they just went away. Then i discarded some water and tasted it, the pipe water is coming as it is. Immediately i called the customer care and complaint about that. When i cooked my rice with that water it turned yellow in colour. Then after 4 days a person came took everything out reassembled it and told me to discard the first tank of water. He went away and in 10 minutes the machine stopped. It's not working, so again i called to his head officer (He gave that person's number) and told him the taste is not good, water leaks and machine is not working. He told me to register a complaint in customer care so that the service person will get paid. I registered in customer care. After a week another person came and in 5 minutes he did something and told me to call if any problem occurs. I told him the machine runs for 10 min then it stops. But he refused to wait and clear the problem. I took a video of the machines condition and send it to him. But no response. Again i complaint in customer care, it's been more than 15 days and still no remedy for me. Nobody came for service.