Eureka Forbes — cash back

MHSuryanarayana

from Nagpur, Maharashtra

Address:

Mumbai City, Maharashtra

Eureka made this offer to me
OFFER OFFER
We have Paytm offer of 5% max RS 1000 off on all the products customer buys only for December.
followed by the following message:
Dear sir / madam
can you give me to reference for the [Aquaguard water purifier] [Air Purifier] [Vacuum cleaner] because this is December month I have to achieve the target please can you give do the needfull help for me
Warm Regards

I have made the purchase. Eureka feigns ignorance about the offer now

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Eureka Forbes customer support has been notified about the posted complaint.

Jan 29, 2019

Updated by MHSuryanarayana Customer Id: [protected]

Jan 31, 2019

Updated by MHSuryanarayana My experience with the Eureka Forbes is getting worse day by day.
Since I have not heard any response from the Eureka Forbes to this complaint at the National Consumer Complaints Forum, I called them up and even submitted a complaint at Deepa.[protected]@eurekaforbes.co.in. In response to the suggestion from Deepa.customercare, I lodged a final complaint at [protected]@eurekaforbes.com.
Instead of looking into my complaint and verifying, I get a response as follows:

We like to inform you that cash back offer is only applicable if you purchase a product from online through paytm Wallet.

If you require any further assistance or have any queries, do write to us at [protected]@eurekaforbes.com or call[protected].

LET ME CLARIFY TO THE MOST UNPROFESSIONAL EUREKA FORBES AS FOLLOWS:
1. we have bought the Eureka Water purifier online.
2. we have bought is using Paytm wallet.
3. We have bought it in the month of December before the deadline.
4. The Eureka staff who persuaded us to use this option now do not respond at all.

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Comments

MHSuryanarayana

from Nagpur, Maharashtra

Eureka Forbes comes out with different stories on different days for not paying us the cashback as promised by its staff.
At this rate, I really do not how reliable is the product they delivered.

Eureka Forbes Customer Care's response, Feb 14, 2019

Verified Support

Dear Surya,

Please send in your registered contact number/customer ID here. I'll surely have my team get in touch with you to assist you further.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 15, 2019

Verified Support

Dear Surya,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Mar 6, 2019

Verified Support

Dear Surya,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya

MHSuryanarayana's [Complaint's author] reply, Jul 18, 2019

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