[Resolved]  Eureka Forbes — cheated by sales executive

Address:560076

I apply for eureka forbes aqua guard. One guy Came and checked the water condition and suggest for 'clissic+' aqua guard and taken a 2000 rs booking advance, after 15 days i paid full amount of that aqua guard(that means that booking advance is extra amount which is i paid extra for cheating) These all happens 2 monts ago that persons keep telling tomorrow i willl come, today i will come, i registered a complaint in customer care from a month ago, i called customer care more than 10 times, and i talked even higher office, every body called me and promised me like this issues will resolve within 24 hours, but this also happens a week ago still i am waiting for aqua guard, and i keep calling to that sales person, and customer care, but nobody cares...! Eureka forbes is BIg fraud..i will post this message in FB, TWITTER, And i will tag A eureka forbes in that And i will also register a complaint on police station..Thank you Eureka forbes For 2 Months Harassment...!

My complaint Id[protected]
That Liar sales executive name is Mr Mahesh, employee Id-([protected])

my customer id- [protected]
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Jan 2, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
Eureka Forbes Customer Care's response
Dear Joy,

I have asked my team from Bengaluru to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita
Nov 27, 2018
Updated by Joy Hegade
Kind Attention,

Your Team contacted many times and they warned that sales person and did all kind of try but sales person repeatedly lying to your team also please assign another sales person for this case

thank you,
Verified Support
Nov 30, 2018
Eureka Forbes Customer Care's response
Dear Joy,

I've received an update that your concern has been resolved. Do let me know if you need any other help.

Regards,
Anita
Complaint comments 

Comments

Candle (filter) of water purifire (Aquasure Crystal) has not been changed from last 1 year. We have service contact for period of June 27, 2016 to June 26, 2019 and paid 4, 510 for that. Kindly look into this otherwise i will have to escalate this matter.

Contract Receipt no. 26237675
Registered Number: [protected]
Eureka Forbes Customer Care's response, Nov 27, 2018
Verified Support
Dear Customer,

Your details have been sent to my service team in Kalyan. They will connect with you at the earliest to assist you further.

Regards,
Anita
Eureka Forbes Customer Care's response, Nov 30, 2018
Verified Support
Dear Customer,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

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