[Resolved] Eureka Forbes — constant breakdown of two month water purifier magna nxt ro uv hd | |||
This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄ Paid for product on 17 Jun, 2017 Installation date 7th July 2017 First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation) Second request :- [protected] (Aug 8) product stopped working, repairman came and replaced UV light but it stopped again . He went back and said PCB needs to be replaced, spares not available Another set came on 20th Aug as noted on above link, replaced PCB Third request : [protected] (Within a week of the last ), again servicemen came and said membrane needs replacement. I asked for replacement of product. Regional service head says only service possible and replacement period is one month from initial buy. As per them product is supposed to last for 10 years. Here it conked off in two months. Not sure what to do next. Horrible experience. Was this information helpful? | |||
Sep 21, 2017 Complaint marked as Resolved After lot of follow ups with the local executive, the company has replaced my water purifier with new one of the same make. I am looking closely into the functioning of the same.. Hence marking this as resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 07, 2017 Eureka Forbes Customer Care's response Dear Arun, I've forwarded your concern to our team in Hyderabad. Please be assured they will get in touch with you at the earliest to do the needful. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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regards
pawan shivnani
[protected]
I have shared your details with my team & briefed them about your concern. Be assured they’ll get back to you for further assistance.
Regards,
Priya
I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice day!
Regards,
Priya