[Resolved]  Eureka Forbes — Customer Code: [protected], Complaint Number: 91514022, Service not done inspite of repeatedly calling Customer Care

Address:

Bangalore, Karnataka

Hi, This is to inform you that I, R K Gupta (Customer Code: [protected]) had renewed the annual AMC (Platinum) on 25/10/2014 by giving Citibank cheque no 036250 to Prashanth (+91-[protected]) working with JP Services Jayanagar. I was told at the time renewal that every four months service shall be done automatically. I waited till Feb end 2015 (4 months from Oct, 2014) and thought that the service will be done automatically but nobody from Eureka Forbes called me. Then I had raised a complaint on 21st March, 2015 (Complaint Number:[protected] and did not receive a single call from the technician till 28th March, 2015. I again called customer care on 28th March and asked them the reason for not attending my complaint and was told that they are extremely sorry and will be done ASAP. I said it is fine and got a call from Prashanth (+91-[protected]) this week during one weekday and he told that he can come that day. I was at office at that time and told that he can come at 5:30pm same day and I will come early to home that day. He then said that he does not work after 5pm on any week day and will come on Saturday (i.e. 4th April). Then I called Eureka Forbes to find out what are the working hours of technicians from Mon-Sat every week. I was told that the timings are from 9:30-6PM daily. Now I want to know how can a service person refuse to come at 5:30PM on a week day, he is paid for the service and is a employee of Eureka Forbes. This is not at all acceptable. Also I tried to call his Manager from JP Services Jayanagar (Umesh - +91-[protected]), he does not even pick up the call. I had sent him SMS also but there was no response. As a customer first of all we are not getting services on time and on top of that when we try to reach the concerned people there is no response from them also. We are helpless. This is the worst ever service I have seen from Eureka Forbes. I am not at all satisfied with the service. As a customer even after doing AMC we have to call to the customer service to remind them of the due service. Now I am going to Consumer Court and will put forward my case to them. Regards, R K GUpta Mobile: +91-[protected]