[Resolved]  Eureka Forbes — defective aquaguard superb supplied and unsatisfactory after sales services.

Address:

Pune, Maharashtra, 411014

Sir,

I have purchased aquaguard superb from reliance retail ltd, nagar road, vimannagar, pune on 13/09/2017 vide their tax invoice no.[protected] for rs.26654.97.
After installation it was found that the machine was not working satisfactory. After tank filling completed, water overflow from tank. I have contacted call center multiple times (Atleast 10 times). There were three service tickets raised in last two months and all of them closed without any resolution.
Registered mobile number [protected]
Please find below service number and details,
1) [protected] date 19th feb.
2) [protected] date 3rd feb
3) [protected] date 7th jan
Service center deputed the mechanic who attended the problems and he had unnecessary replaced a one original part on trial and error basis, but the problem was not solved. He was very rude and not professional.

Till today nobody is solving the problem. I once again request you to please depute trained eureka forges technician to resolve the problem of aquaguard superb. Also replace the defective aquaguard in new one immediately. If you fails to attend my complaint, i have no other alternatives to take suitable action against company in consumer forum.

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Regards,
Ashish bhalgat
+91 [protected]