[Resolved]  Eureka Forbes — Do not give money to Eureka Forbes before product delivery.

Address:

Chennai, Tamil Nadu

Do NOT give even single rupee before the Eureka Forbes product is delivered to you, even if you decide to buy their product after reading this. This is the WORST buying experience in my life time. I registered for a demo of Eurovigil CCTV system in their website(Demo Id: 31654). Next day two agents came. One of them, called himself as the Territory Manager.They did not have anything to demo, only the printed papers. I ordered for the DVR and two camera with 1TB storage. They insisted on paying the full amount. He claimed that the system will be installed next day. If I had to approach the agents directly, then I would have enquired about them. Since they were sent from Eureka Forbes for my request for demo, I believed them. For next few days, nothing happened. Whenever I call him on his cell number, he will give answer it will be installed next day or he will not pick-up the phone. I got suspicious. I called the customer care of Eureka Forbes and registered a complaint about the non-delivery of the product(Complaint Number:[protected]. Even customer care could not do anything for more than two weeks. Whenever I call them, they will try to pacify me. But nothing was happening on the ground. They are just recording agents. They can not even send sms or email your ticket details. Finally I asked for refund of the money. Again another ticket was registered(Complaint Number:[protected] and now the call center person said the money will be refunded in two days. Even after four days, the money did not come to my credit card. Every day I call them to ask for the status. Today is 23rd day after my order, I do not want the product. I just need my money. I hear a new business model by the agents in this operation. The agents collect money from different customers, but use that for other business purposes for few weeks and later they order the product. By this way, they hold free money for few weeks. When I search in google, I could see at least one more person cheated in the same pattern. EUREKA FORBES: If you are not listening to your customers pain, you will not survive. But your agents will simply switch to another company in future. You should control your agents properly or change the business model.