[Resolved] Eureka Forbes — Dr. Aquaguard geneus plus

rejivamadevan

from Neyyattinkara, Kerala

Address:	Thiruvananthapuram, Kerala, 695501
Website:	www.eurekaforbes.com

I purchased one dr. Aquaguard genious plus online order id [protected] cust id [protected] and delivered the product before mentioned time through fedex
And agreed to install the product within 48 hours but even after 96 hours noone from service / installation department contacted or visited to install the product. It seems irresponsible and against the violation of consumer right. While reading the consumer reviews it seems frustrating from most of the consumers and afraid about the future result. If you continue as such i will be forced to lodge a complaint against you in consumer protection court. I have made so many phone calls so far for having an initial installation of the product but i got message every time that the personnel will come before the end of the day but till now no body contacted me. Please give due importance to this issue and resolve it as soon as possible.

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Aug 6, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Eureka Forbes Customer Care's response Dear Rejivamadevan,

I have shared this with my team at Thiruvananthapuram. They will connect with you soon for further assistance. Request your cooperation meanwhile.

Regards,
Priya

Verified Support

Jul 03, 2017

Eureka Forbes Customer Care's response Dear Rejivamadevan,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya