[Resolved]  Eureka Forbes — Dr aquaguard ro+uv+hd

Address:600042

Hi

We bought dr. Aquaguard magna hd ro+uv on 02-jun-2016, from day one we are facing problem for the past 5months still problem is existing.

Service people told to put one extra filter that also we did again problem is there.

Now a days every 2-3 days problem is coming and service people will come and do some thing and againg problem is coming.

So please go through my history of my service request issues in your data base.

If i call your customer care simply they are telling like will give rs 500/- for my eureka forbes ro water filter.

Is this right?

My request is please provide an ro filter with working condition or please pay the money after deducting the usage of mine.

Lost my patience and planning to come through consumer court.

So please do the needful at your end and find the below of my ro filter details.
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Dec 19, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2016
Eureka Forbes Customer Care's response
Hi Krishna,

I completely understand your disappointment and would like to help you with this. Please share your customer ID/complaint no./contact no. and I'll get this checked at the earliest.

Regards,
Piyush
Complaint comments 

Comments

We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.

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