Eureka Forbes — Duplicate parts being used for replacement and services and AMC services not being delivered

We took AMC from Aquacare ION EXCHANGE Pvt Ltd Jayanagar on 24th October 2020 paying 6300.
Since then no services were delivered and on repeatedly calling the company delivered its first service on 3rd August 2021.
On 26th September 2021 we reported an issue as the adaptor was not working, 29th the adaptor was replaced by a duplicate and used adaptor which was in a very bad condition and they charged us 1500 . Shocks were felt right from the second day of replacing the adaptor . On reporting the issue to Aquacare the manager got into a fight and refused to replace it and further stopped answering the calls.they stated a warrenty of 3months for the adaptor.
Not even a month after replacing the adaptor on 17th October 2021, the adaptor blasted for which I have proof. We tried to reach out to the customer care on 18th but no calls were answered. We decided to visit their new office at Banashankari location and reported to the manager incharge along with the picture and warranty bill of the adaptor. He said he would get it replaced by 19th. On 19th a representative was sent but he said the adaptor that he got was not suitable and would get a suitable adaptor and replace it by 19th October evening.
Since then no body has turned up. On asking the manager regarding the same he rudely responds saying he will send and we should wait without stating when .
It's been a week since the incident took place and till date(i.e 23rd October 2021) nobody has replaced the adaptor . It has caused great inconvenience for us.

We only got the AMC due to the faith we had on Eureka Forbes .
Extremely disappointed with the kind of service, behaviour towards customers, absolutely no value for money and customers.

If you could please help me out with this regard kindly reach out to me on my contact [protected]