[Resolved]  Eureka Forbes — Eureka forbes not refunding amt(Rs. 71000/-) for the product they haven't installed

Address:

560056

My mother had issued two cheques totaling Rs. 71, 000/- in favor of Eureka Forbes Ltd. on 30th Jan 2017 for installation of security camera and intrusion alarm system. We were assured that the installation would be done in next couple of days. But when no technician came to setup the system even after 5 days we decided to cancel the order and request for refund. The Sales rep Gireesh Gowda(gireesh.[protected]@eurekaforbes.com) assured us that refund will be done within 2 weeks. But he stopped answering the calls or emails after couple of weeks when I did not receive refund. So after a month I called Eureka Forbes customer care to register complaint(#[protected] and with great difficulty was able to get the contact details of Shivamurthy(shivamurthy.[protected]@eurekaforbes.com) his supervisor and requested him to return the money. But even after two months we haven't received any refund and the only response I get from them is that it's stuck with finance team.
In the email communication with eureka forbes I have even included Charan Shetty (charanraj.[protected]@eurekaforbes.com) and Vishwanath Belliappa ([protected]@eurekaforbes.com) but haven't got any response from them.
Frustrated with their response I have decided to file Police complaint against Eureka Forbes and their employees for cheating and fraud.