Eureka Forbes — Eureka Forbes wet and dry vacuum cleaner

I purchased a Eureka Forbes vacuum cleaner from Reliance Digital in Povorim Goa with self pick up on 24/04/2021. The vacuum cleaner stopped working within 30 mins however there was a lockdown imposed soon after and I filed a written complaint with Reliance Digital after several attempts at contacting Eureka Forbes. on 11th May I received an email from Reliance digital stating that they would resolve the issue within 10 working hours. Till date nothing has been done, I have visited Reliance Digital 3 times personally since the store reopened with nothing but promises being made by them. Eureka Forbes has provided a complaint number [protected] on June 14th, yet there is no resolution. The technician has not visited as promised. I demand a full refund