Eureka Forbes — Faulty Equipment

Address:

eureka forbes India

To whomsoever it concern.
I Pooja Parab had ordered for a vacuum cleaner from the Eureka Forbes site on 17 th May 2020 and did not receive the equipment till 9th of June 2020. Since the Fedex expected delivery date was 29th of May 2020 we got concerned and wrote a email to deepa.[protected]@eurekaforbes.com on the 4th of June 2020 . The equipment got delivered on 9th of June 2020 at our place.

The equipment since then is not get charged and is not starting as well. We have been trying to reach the concerned authority to address our problem since 1 month. We placed calls at the service centres listed on the Eureka Forbes official website as well as expressed our distress on the social media account.
Evertime we have been forwarded the companies sales representatives numbers and neither of them pick up the phone nor do they address our problems. The following are the complaint numbers we received by registering for service request on the website
complaint numbers-[protected] on 15th june
complaint numbers-[protected] on 10th june

We received a number of Mr Sharma through a message from the concerned authority. We did call him and address our problem. On the telephonic conversation he said that he has forwarded my request to his higher authority and we will receive a call for the request.

I did receive a call from Mr Ashok asking for the details of our purchase and we did reply with the details on 13th June 2020 but since then there as been no reply from him ever again. I did call him again on 13th June 202 to see what is the status of the request he replied me I will call you back and since then there has been no reply from Mr Ashok’s side.

After that we have been endlessly trying to reach somebody for our issue and finally we received a call by Mr Shivam on 22nd June 2020. he informed us that since our equipment is non functional and is not even getting charged that he must be a faulty equipment and needs to be replaced. He confirmed that he would file for a replacement and would help us with the same but history was repeated again.
Today on 25th June 2020 when I called him back again to check for the status of the replacement request he messaged back saying his in a meeting and forgot to file for the request. Tired of the false promises I myself tried to file for a replacement on the website and its not go through either.
finally we wrote a email to deepa.[protected]@eurekaforbes.com [protected]@eurekaforbes.com
Again addressing our issue.

The Equipment was taken for the sole purpose of helping our parents as they are old and during this difficult times of the covid pandemic it is difficult to have a domestic help. We have been completely traumatised by this experience and are absolutely clueless now to where to seek help from and this platform seems to be our only and last aid to get help and justice .

With this letter I’m attaching all the conversations, emails, bill, image of the equipment and the interactions we had had for the past 1 month.