Eureka Forbes — Forbes - Product delivery / Order cancellation and refund was not done | |||
I have ordered the aquaguard enhance ro product through online on 12th jun 15, but the product was not delivered in time (Till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement i have cancelled this order on 21st jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently i called customer care on 22nd jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span i will receive a call from eureka forbes and money will be returned in 3 working days. But till date no call was received from eureka forbes and even several follow-ups made over mail and phone. At last they given their in charge mr.Harish no: [protected]. But very poor response and worst behaviour from mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So i send the mails on 26, 27 and 30th jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is mr. Harish will call you within 30 min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 – almost 4 times 26th – 4 times 27th – 4 times 27th – 4 times (Harish) 30th – 1 time 4th jul-2 times customer support team ask me to contact technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now i require my money back….. Today i given a mail to customer care officer to reshipment of this product but he deleted the mail without reading it. In this form i already registered the same compliant on 9th july 2015 and eureka forbes acknowledge with the standard message. But after that no progress / update from that company. This company is not giving any value to customers. Kindly provide me the solution / next level escalation to resolve this issue. Was this information helpful? | |||
Eureka Forbes customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Customer ID : [protected]
i had booked reviva water purifier on 17th July 2017 and i got a mail that i will get the delivery on 21st july 2017, so today beeing 21st july i called the customer care and was surprised to know that they dint have the stock of the product and they asked me to fill the form online for refund, hope i get the refund soon
i had booked reviva water purifier on 17th July 2017 and i got a mail that i will get the delivery on 21st july 2017, so today beeing 21st july i called the customer care and was surprised to know that they dint have the stock of the product and they asked me to fill the form online for refund, hope i get the refund soon
Eureka Forbes Customer Care's response, Jul 22, 2017
Verified Support
Dear Arhanth,
I have forwarded your concern to my team. They'll surely get back to you with an update at the earliest.
Regards,
Priya
I have forwarded your concern to my team. They'll surely get back to you with an update at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Jul 28, 2017
Verified Support
Dear Arhanth,
Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.
Regards,
Priya
Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.
Regards,
Priya
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team