[Resolved]  Eureka Forbes — Fraud - eureka forbes freedom offer and complaint about worst/poor customer service

Address:	411015
Website:	www.eurekaforbes.com

Fraud - eureka forbes freedom offer (Online offer):

There was a eureka forbes freedom offer in month of august. Where-in the offer was; whoever will book the product (More that 15000rs) will get the provogue watch and will be shipped in 2 weeks.

I ordered the product on 16th august and till now (02-nov-2016) i did not get the promised gift. When will i get the gift? Otherwise give me my money back.
Here are my order details.
Cust id - [protected] date: 16-aug-2016
Txn id: [protected]
Mob: [protected]

Words about the customer service:
While writing about their customer service i am short of words. "worst/poor service" not carrying that much weight which i suffered during past couple of months.

Every time i call the customer service they assured that you will call back in 24-48 hours and gift will be shipped. One of the representative said that it has been delivered, i asked to verify the delivery then they said we will be shipping the gift again. I waited for couple of days and again called to[protected]Online shopping customer service) then they routed me to the mumbai customer care[protected].

Below are the conversations/communications details (The earlier was not mentioned):
15-sept-2016 - complaint/request number[protected]
24-oct-2016 - complaint/request number[protected] this time i had word with zhakir (Senior representative as he said). He also assured me a call back in 24-48 hours and query resolution but nothing has happened.

I would like to have concrete answer to my query and stop the mental harassment which i am suffering. Now i am about to take the decision to throw out the eureka forbes product and get my money back. Such a poor service...