[Resolved]  Eureka Forbes — gold nova water filter

I am using eureka forbes water filter and vacuum cleaner from 1992 onward and used to upgrade to newer versions periodically. The water filter now have is acquaguard gold nova water filter which was purchased 8 years ago. When the warranty period was over i entered into service contract and the last time the same was renewed for 2 years from 04.08.15. Previously they used visit on quarterly basis to check the filter. But from '16 inwards the visit became erratic.
The free flow button of the filter was not working from june 17 onward and i called your office at building no. Ix/204 a, opp. Maneesha gas agency, eroor, tripunithura, cochin, kochi, kerala 682306 for repairing the same. But the gentleman who came was more interested in selling a new filter rather than repairing. Then i called the no. Given in the service contract ([protected] - umesh) and explained the situation. They informed me that free flow button is not available now and will replace the same as soon as the new one comes. I called thrice and the same reply was given.
Last week (Saturday) one of your personnel came to my house to check whether the eureka forbes products i have (I also have a vacuum cleaner). I explained the situation to him and he also promised to send a service personnel right away. Till date nothing happened.
Now that the service contract period is over (03.08.17) i will have to pay for repairing the water filter.
Please advice me what i am supposed to do now?

Induchoodan
[protected]
[protected]@gmail.com