Eureka Forbes — Irresponsible and regardless attitude of eureka forbes towards their customer on annual maintenance contract (failed contract)

Address:

Pune, Maharashtra

1. Reference Eureka Forbes Contract Receipt No. 10 of bill number 23870026 dated 31 July 2014 against R.O E Green. 2. Contract was effective with effect from 31 July 2014 to 30 Jul 2015 for which an amount of Rs 4230/- (Rupees four thousand two hundred thirty only) was paid through HDFC Bank Cheque number 516683 dated 31 Jul 2014 by the complainant Col Varinder Singh, 14-B Parade Ground Road Pune Camp Pune 411001. 3. Pertinent to mention that six monthly visit as per periodical service schedule was due on 31 Jan 2015. In complete absence of any communication or any visit by a representative / technician, a telephonic reminder was given at telephone number [protected] on 20th Feb 2015. Phone was attended by Mr Santosh at 1400hours on 20 Feb 2015 who further confirmed that their representative will surely visit within 24-48 hours. It did not happen. 4. Second reminder was given in view of complete absence of any representative till 28th March 2015. The call was attended by Mr Santosh again at telephone number [protected] at 1645 hours on 28th March 2015. It again did not happen and no one visited. 5. One technician Mr Kulbir Singh finally arrived on 09 April 2015 and precisely took 4-5 minutes to carry out service, kind of a formality viz. did not clean the filters the way it is normally done by hitting the outer body of it with a small rod while the water flow is passed through it and said that the RO is fine. I mentioned the delay to him and endorsed the same in their voucher too but no response from any where ever. 6. Delay and poorest of the service ever since 12/13 Jul 2012 (date of purchase and installation at Bareilly in the name of my wife Ruchi Singh)caused malfunctioning of the RO on 07 Jul 2015 viz. there was no water flow from outlet (wasted water) since 07 July 2015 and hence lodged complaint (complaint number given by Nagesh was[protected] again on telephone number[protected]. 7. It again took enough time to make it end of the contract visit by the representative of the Eureka Forbes and finally I had to call them up who without seeing the machine stated that the filter has to be changed. 8. Finally on 25th Jul two representatives Mr Kunal and Manoj, their mobile numbers [protected] and [protected] who claimed to have come on a survey visit to carry out insitu repairs. They both were given the complete run down and cause being delay in periodic service and hence they must establish contact with their company and do the needful after which despite many telephonic calls were made by me but to no avail. 9. I, Colonel Varinder Singh 14-B Parade Ground Road, Pune Camp (Tele[protected], Mobile [protected], [protected] and on behalf of my wife Mrs Ruchi Singh still without the services of the RO which is lying in state of disuse at home, hereby strongly complain against poorest of the services of Eureka Forbes / Aqua Guard. 10. I am certain that the consumer complaint will be addressed to in the right earnest and the machine left out of order due to avoidable delay will be made functional by Eureka Forbes without levying charges on it and extra period be covered against the same contract by awarding extra months the difficulty has been faced by purchasing the bottles of water from the market all this time. This complaint has been lodged today i.e 09 Sep 2015 (afternoon).