[Resolved] Eureka Forbes — Magna hd ro + uv water purifier return

anjumrizwi

from Bengaluru, Karnataka

Address:	560076
Website:	www.eurekaforbes.com

I bought via offline sales (Sales person) 19th jun 2017. They came and checked my tap water & suggested the magna hd ro + uv water purifier.

I ordered they delivered after 3 days after 3 day they again came to collected money. I paid via credit card. They within 2 -3 hour installation will be done.

But after repeated call, after three days they came. Till now 9 days over.

Now they said since required water pressure is not there you have to buy booster pump. I denied. Because i have already sees their service in 9 days.

After that i am calling for return, initially each day i got new number. Since it offline purchase you cant raise any request online & also no refund request online..

I don't know whom to contact to escalate the issue. I got the product on 19th june.

I have talked multiple staff but just getting new number or i will call you after 20 mint etc.

Could you please help me to get the money back from eureka forbes

Here is the number:

Manager: [protected]

Das: [protected]
Other people
[protected]
[protected]

Thank you
Anjum rizwi
[protected]

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Aug 11, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Eureka Forbes Customer Care's response Dear Anjum,

My service team at Bangalore will get in touch with you to address your concern. Request your patience meanwhile.

Regards,
Anita

Jul 17, 2017

Updated by anjumrizwi Thank you Anita for creating service ticket. But still they don't pick up my call some time if they pickup. they ask me to talk to that person. So this time I got Naidu's number who is the boss. They told me sandan gawda will pick the product today.

After multiple call they told me I will come to your home with manager between 6.30 pm - 7pm. Don't know what manager will do here. I want product return. No further discussion.

Till now I talked to all hierarchy lead/manager. I got just new time. I don't want to struggle in future also.

Thank you
Anjum Rizwi

Jul 31, 2017

Updated by anjumrizwi I would update .

Still i am getting today and tomorrow. Initially they don't pick up call. I am rigid. When I keep calling continuously then they say busy, meeting, training.

I heard Sriniwas Naido is boss. But based on his commitment. looks like he is low level executive. Or No body listen his word.

Another person, Yogesh, he is also on same like that. on thursday told me On Monday. On Monday, after 6.10pm. he is still saying today will come. this type of word listen so many time.

Now I feel, top to bottom every body is liar.

From beginning, there is no any single commitment fulfilled.

Aug 01, 2017

Updated by anjumrizwi Again promised new date.

can any body help me to escalate the issue beyond current boss Srinivas Naidu.

Eureka Forbes cheating me since 2 month. Can I go to police station to FIR.

Any suggestion please.

Aug 08, 2017

Updated by anjumrizwi Update: on 2nd Aug 2018, after multiple follow up, one person came to pickup the product for return. But they don't want to give any return receipt. So denied.

Today, 8th Aug 2018, again came they say we don't have any such receipt for return. This time Mr Yogesh, Manager came. repeated same thing we don't have any receipt. I will write on original invoice that you have received.

So finally, I have no option, they threatened me I will not come next time what ever you want to do it.

So I have no further choice, So I hand over the product they just written on my invoice.

They mentioned return charge as 1000/-

Now my next question, what I did wrong, why I have to pay 1000. I bought the product not for return. Since it is not suitable for my place and not good service so I returned.

Sales person checked my tap water and suggested. Where I am wrong?

Aug 14, 2017

Updated by anjumrizwi There is no update after pickup of product by Yogesh. He is manager attached the photo and also attached invoice.

Where they mentioned 1000/- return charge.

Aug 14, 2017

Updated by anjumrizwi My issue still not resolved then who changed the status to resolved?

Aug 16, 2017

Updated by anjumrizwi I request to Admin,

My issue still not resolved. Do I need to write new complaint ?

Sep 06, 2017

Updated by anjumrizwi Please anyone can help me. Still I waiting for my refund.

Sales man name is Sangan Gowda. His mobile number: [protected]

Now they are telling me that product is not sold so wait for 6-8 days.

Sep 20, 2017

Updated by anjumrizwi Update: After multiple follow up, today (20th Sep 2017) I got partial refund 14390/- out of 15390/ - after deducting 1000/-

Justification: I visited multiple time to your home from office as it is very far. So it is 1000/- charge .

Sales man & I did call conferencing with manager for payment confirmation, I spoke to his manger but they just listen no word either right or wrong then call disconnected.

Thank you
Anjum Rizwi