[Resolved] Eureka Forbes — No customer service response since installation

viky1982

from Delhi, Delhi

Address:

Faridabad, Haryana, 121001

I got Aquaguard Reviva installed in March'16 and since then have been experiencing issues with TDS controller in the device. It keeps on fluctuating and I submitted several complaints to local dealer and customer care to get the part changed. The complaint numbers given to me by Eureka Forbes are 86892861 and 86436705. I've been now told that the part is not available and will be changed when available. Its been around 6 months and our heath is impacted due to this water. I asked them to refund my money and take off this product so that I can move over to KENT or any other company however still no response. Requesting to take this into consideration and take appropriate actions.
Thanks,
Vikas Malhotra
er.[protected]@gmail.com

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Oct 8, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Eureka Forbes Customer Care's response Hi Vikas,

We have made a note of your details and be assured that our team will be connecting with you soon to help you with your concerns.

Regards,
Seema

Verified Support

Sep 02, 2016

Eureka Forbes Customer Care's response Hi Vikas,

We have received feedback from our service team that your issue has been resolved.

Regards,
Seema