[Resolved]  Eureka Forbes — no service / replacement even after multiple complaints about defective vacuum cleaner

Address:	560076
Website:	www.eurekaforbes.com

I have purchased Eureka Forbes Super Clean Vaccum Cleaner on 7 July 2018 from Amazon.in. Since after purchase, Vaccum Cleaner was having manufacturing defect, wiring problem, so sometimes it was working and sometimes not. The connection of wire is loose so if wire turns left or right while using, the power disconnects. I called amazon seller about the issue and they said please call Eureka Forbes customer care. I called Eureka Forbes customer care around 4th Aug and they registered the complaint. The complaint no. was [protected]. They ensured me that I will get the replacement within 2 days. After 3-4 days one service executive visited my home and he took the details. After that no progress. Again on 11th or 12th Aug I called Eureka Forbes customer care and they said currently our systems are down and we cannot fetch your complaint and again they have taken now complaint and said it will be resolved within 2 days. Again after that no progress. Now again I called customer care today, i.e., 31st Aug. Again today they have taken new complaint. Almost 1 month and my product is not replaced. Please help.