Eureka Forbes — Non-performance of services of service contract receipt no.[protected] dated nil. validity period : 18/08/2015 to 17/08/2017.

Address:	380006
Website:	www.eurekaforbes.com

Date: 11/07/2016
To,
CEO,
Eureka Fabes
B1/B2, 701, 7th Floor, Marathon Innova
Marathon NextGen, Off Ganpatrao Kadam Marg
Lower Parel, Mumbai – 400 013, India.

Sub: Non-performance of services of Service Contract Receipt No.[protected] dated NIL. Validity Period : 18/08/2015 to 17/08/2017.

It is understood that Eureka Forbes has given franchise at Ahmedabad and on behalf of Eureka Forbes, franchise owner has contacted undersigned to undergo Service Contract of RO installed at our home. We have paid Rs. 7820 for Service Contract which is valid from 18/08/2015 to 17/8/2017.
No person from Eureka Forbes has come to our home since 16/08/15 for carrying out the regular maintenance activity which is planned to be carried out periodically. On the receipt name of the person is written as Sanjay Parmar and his Contact No. is [protected]. (Copy of which is attached herewith for ready reference). He has been contacted number of times to bring out maintenance card and carry out maintenance but the person and franchise owner are not bothered at all and did not carried out any maintenance activity although about one year is going to expire since the contract was made.
This is a cheating on the part of Eureka Forbes as after taking money for taking Maintenance Service Contract, no maintenance has been carried out by Eureka Forbes.
You are requested to,
1. Terminate the services of franchise at Ahmedabad as the franchise is bringing bad name to Eureka Forbes.
2. Deputing some other maintenance agency for carrying out maintenance of RO & the validity should be two years from the date of maintenance activity starts.
If no action is taken by Eureka Forbes within a week, the undersigned reserves the right to go to Consumer Forum/Court/Resolve to filling the FIR in the police.


(Sanjay Gupta)
Mob: [protected].
Email id: [protected]@yahoo.co.in