[Resolved] Eureka Forbes — Non-refund after taking full advantage

Complainant66328

from Dehra Dun, Uttarakhand

Address:	Jaipur, Rajasthan, 302026
Website:	www.eurekaforbes.com

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer care for a refund. It is almost ten days now and i am yet to get refund. They keep transferring me to some other department - from customer care to shopping and then to some other 'unknown department'. Nobody has contacted me from this 'unknown department' where they claim that my complaint has been escalated. I want to approach customer court for my money.

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May 19, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Eureka Forbes Customer Care's response Dear Meera,

I understand your disappointment and will surely help you with this. Please share with me your registered contact no. / customer ID. & I'll have my team look into this at the earliest.

Regards,
Shiraz

Verified Support

Dec 23, 2016

Eureka Forbes Customer Care's response Dear Meera,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Dec 24, 2016

Eureka Forbes Customer Care's response Dear Meera,

As I haven't received your details, your complaint has been closed from our end. Do contact me in case of any query.

Regards,
Priya

Dec 28, 2016

Updated by Complainant66328 My phone number is [protected] and ID has not been generated. My email ID is [protected]@gmail.com and I have contacted you by email regularly for past 15 days.