[Resolved] Eureka Forbes — Non repair of aquasure uv+ro water purifier | |||||
I bought a 8ltr Aquasure UV+RO water purifier form Snapdeal order No. [protected] on 23rd June. It was delivered on 31st Jun 2015. However, in 3 months the machine stopped working. I contacted Eureka Forbes consumer care for repair on 12th Sep with service request no. [protected]. A technician visited and said that the mother board needs to be changed and will visit again. But no action has been taken ever since. i have time and again contacted the Eureka Forbes customer care but till now no action has been taken since. Req. No. [protected] on 16th Dec, req. No. [protected] on 22nd Dec, Re. no. [protected] on 25th Dec. I was told that my complain would be taken on priority but i haven't received any response from the Eureka Forbes team. The water purifier is within warranty period. Please urgently look into the matter and get the water purifier repaired or replaced. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Sadia Amin,
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
This in reference to the above complaint file. Still no action has been taken by the Eureka Forbes people. On 29th Dec 2015, a technician from Eureka Forbes service team had visited again and ensured that the mother board and motor will needed to be changed which they will do in some days. however, till now no action has been taken. we have time and again requested them to look in the matter or if the repair cannot be done then to give us a written letter for its non-repair so that we can proceed for its replacement process. But no response from their team. The Water Purifier is not getting repaired OR replaced. PLEASE TAKE STRONG ACTION. i am regretting buying a eureka forbes product. Pathetic product and pathetic team.
Sadia Amin
Sadia Amin
Dear Sadia Amin
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team