[Resolved]  Eureka Forbes — Non servicing of aquaguard

Address:

Lucknow, Uttar Pradesh, 226002

This office concluded a three year service contract w.e.f 19.01.2014 to 18.01.2017 for the product Aqua Guard, model- classic with M/s Eureka Forbes at an all inclusive cost of Rs.3925/-. The said cost was paid in advance in anticipation of smooth and timely services from M/s Eureka Forbes. In this regard contract receipt no.[protected] dated 22.01.2014 refers.
However, after Jan, 2016, next forthcoming servicing in July, 2016 was not done till date. Due to non servicing of Aqua guard, many of our staff members suffered various water born diseases resulting in the loss on their personal front as well as loss to the govt. in the form of loss of man-days. In this regard complaints were lodged the details of which are as follows:
complaint no 1: 87524061
complaint no 2: 89091049 dt.07.09.2016.
An online complaint was also lodged on 05.10.2016.

Despite of the above mentioned complaints, no concrete action has been done from the side of M/s Eureka Forbes.
The above inaction from the side of M/s Aqua Guard compels us to move to consumer forum for an early redressal of our grievance.

Regds
Santosh Pandey
PAO(ORs) 11 GRRC, Lucknow Cantt
[protected]
email id- [protected]@rediffmail.com