[Resolved]  Eureka Forbes — Not attending for AMC service

Address:

Bangalore Urban, Karnataka, 560040

I bought an amc for my aquaguard e-ro from your esteemed company on 8th november 2016 contract receipt no.27212901 for one year. At the time of contract the company person assured for 3 free service in an year.

I raised an request for service on 31st may 2017 (Complaint no.[protected]) in that time the customer care executive assured within 24 hours service will be done, after again i done followup on 1st june 2017 with mr. Saravana and 2nd june 2017 with mr. Praveen, every time the representative assured it will be done within 24 hours.

After rigorous followup today i came to know that the contract is not updated in the system. So, the representative will not do the service.

Now i am having serious doubt about the service of aquaguard, i paid almost rs.5500/- per annum where there is no register in your system and assurance of service.

My questions is
1. Who is responsible for registering in the eureka forbes system even the customer has made the payment and having the contract recipt?
2. Even after followup with represtnatives, only assurances is coming, nobody is interested in resolving the issue, when the company will do the service?
3. Whether so much of followup is required for taking amc service?

Resolve this issue at the earliest otherwise refund my money.

Regards,
Sunitha

Email id - jp. [protected]@gmail.com