[Resolved] Eureka Forbes — Not getting service of my aquaguard infinity water purifier as per amc no - [protected]

Sima Bandyopadhyay

from Bhubaneshwar, Odisha

Address:	Paschim Medinipur, West Bengal, 721301
Website:	://www.consumercomplaints.in/new_complaint

Myself Sima Bandyopadhyay is owner of one Aquaguard Infinity model. My present address is Banvilla, Madanmohan, Barobetia, Kharagpur Local Dist Paschim Midnapur, West Bengal PIN number 721301.
I have purchased an AMC vide No [protected] on 27.06.2015, valid upto 26.06.2018.
After purchase of the AMC, I have never been provided service. Since last two years, they have never changed the candle-carbon. I and my family is drinking below standard water since last two years. We are suffering from different diseases.
Even the service technician attended, but did not changed the candle-carbon.
I am getting service alerts in my registered mobile number [protected]. Even I am receiving messages that service has been provided.
Please help me. I am having original AMC paper. I have paid the amount in cheque. I trust on you and wish that you will not compel me to file appeal in Consumer Court.
My email address is [protected]@gmail.com

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May 2, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Eureka Forbes Customer Care's response Dear Sima,

I've forwarded you issue to my team at West Bengal. Be assured they'll soon get in touch with you to address your concern.

Regards,
Shiraz

Verified Support

Mar 29, 2017

Eureka Forbes Customer Care's response Dear Sima,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Shiraz