[Resolved]  Eureka Forbes — not providing service on time within warranty period

Address:

DERASAR LANE , M.G.ROAD, Mumbai City, Maharashtra, 400077

Complaint no. [protected] dtd. 15th nov 2019
(Eureka forbes model no : dr. Aquaguard magna uv water purifier)

I have contacted costumer care on 15th nov 2019 and lodged the complaint water purify not working completely, contacted more than 6 times but there is no action taken yet. I have been told many times that technician would visit within 48 hours. But i have waited for almost 6 days but nothing happened.

We have lost faith on eureka forbe service as there are not attending customer compaints. Facing really very big issue with eureka foreka forbe with their service.

Everyday, we are buying bisleri 20 ltrs jar (Water purify bottles of 20 ltrs) and eating food outside because of eureka forbe not proving service.

Even after several follow up to their customer care and don't get surtee regarding compaint.

In the case of not providing service and not resolving our compaint. Don't think we should continue with ereka forbes now.

Using of eureka form filter machine not useful.in that case return our money which paid to you while buying filter machine from eureka forbes. We are in amc period, eureka forbes not proving service even after we are in amc period.

Every day, we are spending our time around 3 to 4 hours and doing follow up with customer care.

I would like to know how eureka forbes will compensate to their customer while not providing service to their customer.

We are spending our time and money but eureka forbes is not bother to attend customer compaint seriously.


Regards,
Milan ashar
+91-[protected]
[protected]@yahoo.com