Eureka Forbes — Not providing warranty & AMC service

Sir,
I Harsha R Gupta purchased your water purifier crystal NXT RO + UV + MTDS from vijay sales on 19.05.2020 against Customer id [protected] & Serial No [protected]
Already we have Enchance Ro + Uv purifier under your Amc contract receipt no 819, Customer id :- [protected] & serial no[protected] valid till[protected] in name of my mother Sunita R Gupta,
But during Covid 19 pandemic in april 2020 / May 2020, the above Enchance Ro +Uv purifier, motor was leakage. Even the Purifier was under Amc the Company has not provided service For 2 to 3 month giving the reason of Covid 19.
Because of which we have purchase new PURIFIER CRYSTAL NXT RO +UV + MTDS from vijay sales on 19.05.2020 of which immediate installation of the new machine was done by your Company, Because of which we have loss of Rs 20, 000/- to buy your new machine.
But now from last one month the new machine is not providing filter water for which complaint was lodge & it was been serviced by your technician but to our regret the same problem rise within 8 to 10 days & the technician says that new candle filter is to be install for which u have to pay charges even though it is under warranty.

My question is:-
1) When their was covid 19 & you where unable to give AMC services, How u have immediately install new machine.
2) Is your product is of so low quality that the customer has to buy new filter candle within 4 to 5 months.

Your Technician have became habituate in covid 19 to sale new product & spares part instead of giving service under warranty & AMC contract .
Please look into the matter immediately & appoint senior technician for the same. Rather than selling only new product & not providing service under warranty & Amc contract.

Regards
Harsha R Gupta
Sunita Gupta
[protected]
[protected]
[protected]