[Resolved]  Eureka Forbes — not refund the amount and unethical behaviour

Address:	600075
Website:	www.eurekaforbes.com

I had booked a water purifier on 8/6/17. The sales person of the company (Sridhar-[protected]) came to my home & explain about the product. Actually i have not interested to buy this company product but he urge to buy the product. At that time i don't have huge amount & cheque book to buy the product. He advised me to book it now & pay by emi. He only told me order the cheque book and give it to him once i get. I told him clearly it might take 15-20 days. He said no problem you can give whenever you get it, he will start the process & delivered me quickly. So i booked the product & paid rs.1000 of the token advance.

On that day he told some verification call & message will get you in next couple of days after that the product will deliver within 3-5 days. I didn't get any verification calls or message. So i contact sridhar, sometimes he never attend my calls just send a message as "wait i'll call you later", but never callback. Sometimes he attend my call but doesn't tell the exact status of delivery.

One day he told me tomorrow you will get the product, and another day told me today you will get the product. Days are gone, but i didn't get the product as well as any information about the product. So i decided to cancel my product & informed by message on 12-6-17 at 1.37pm. Afterwards also he didn't contact me.

Then i approached to manager (Sambath-[protected]). He only told my booking order was not yet started to process. Now only i know sridhar was telling lies on everyday. I explained everything to him previously what happened & told cancel the order. He asked me to submit the cheque leaf so that only started the process.

But initially sridhar didn't tell me the terms & conditions clearly. If he told me at initially i never booked the product from this company. At that time i don't have cheque book, so i planned to cancel the product. Then i clearly informed to sambath as i would cancel my product & refund my amount. Afterthat sambath attend my call rarely. He unethically told me never give the amount.

I went to the company, explained the problem happened before to the staff esther. She told me write a letter about the problem also mentioned the refund. I gave refund requisition letter to her. She promised me amount will get within two to three days. After 3days i called to esther & asked about the amount. She told me to contact manager, he is the in-charge person.

Then i called to manager, he told to me your amount can't return, because processing fees is huge so it was deducted from initial amount. I asked him send a mail to me, the reason for not giving the amount and processing fees details for my reference. He never mail me till now. Today[protected] also i called him & asked the mail. But he replied as we are not send the mail.

The company staffs were not reply professionally and their behaviour is very worst. They are only thinking get the order confirmation & aiming for incentive. Not at all consider about the customer. I didn't get such worst experience never before. Herewith i have attached the copy of advance booking bill, visiting cards of the staffs, requisition letter. So i request to take action and tell them to give my amount rs.1000. Looking forward your valuable response.

Mr. Sambath (Manager) - [protected]
Mr. Sridhar (Team leader) - [protected]
Ms. Esther (Cs spl) - [protected]

Thanks
Prem